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Lifetime Protection For Home Improvements
Home Services Start Register FAQ Login Trade

Frequently Asked Questions

 

Why do I need a Lifetime Warranty?

Hopefully, you won’t. Most home improvements provide many years of untroubled service, but there are always exceptions to the rule. If you’re unlucky enough to experience problems in the future, a Lifetime Warranty could protect you.

How do I register my purchase?

You can register your purchase using the REGISTER link on this website. Registrations must be made within 12 months of the purchase date.

How will I know that my Lifetime Warranty registration has been accepted?

When you (the customer) register your purchase with us you’ll be directed to the Lifetime Warranty Dashboard where you can view your registration and manage your warranty going forward.

When can I activate my warranty?

You can activate your warranty by logging in to your Lifetime Warranty Dashboard on or up to 28 days after the Activation Date, which is 10 years from the registration acceptance date (usually when your contractor’s guarantee expires). This date will be displayed at the time of warranty registration.

Which parts of my project are covered?

Click here to see the full Terms and Conditions.

How do I make a claim?

Simply log in to the Lifetime Warranty dashboard and follow the instructions.

Can I really employ any contractor, and still qualify for a Free Lifetime Warranty?

Yes, you can pick any contractor provided you let us know the name of the business before you place an order so we can check and monitor the work carried out.

What if I’ve already placed an order?

If your contractor is a Lifetime Warranty Member simply enter their details during the registration process to qualify for a Free Lifetime Warranty.

Do I have to pay for the Lifetime Warranty?

There is no charge for the Lifetime Warranty provided we can check and monitor the work carried out.

How do you get paid?

We’re building a network of the best home improvement installers who each pay us a membership fee in return for recommending them to our customers and guaranteeing their work. If you choose one of our installers to carry out the work it demonstrates the benefits of membership to them. If you choose a different installer, we get the opportunity to recruit a new member.

What if my preferred installer won’t join your network?

As long as your contractor allows us to monitor their work we’ll give you a Free Lifetime Warranty, regardless of whether or not they join us.