Frequently Asked Questions

Why do I need a Lifetime Warranty?

Hopefully, you won’t. Most home improvements provide many years of untroubled service, but there are always exceptions to the rule. If you’re unlucky enough to experience problems in the future, a Lifetime Warranty could protect you.

How do I register my purchase?

You can register your purchase using the REGISTER link on this website. Registrations must be made within 12 months of the purchase date.

How will I know that my Lifetime Warranty registration has been accepted?

When you (the customer) register your purchase with us you’ll be directed to the Lifetime Warranty Dashboard where you can view your registration and manage your warranty going forward.

When can I activate my warranty?

You can activate your warranty by logging in to your Lifetime Warranty Dashboard on or up to 28 days after the Activation Date, which is 10 years from the registration acceptance date (usually when your contractor’s guarantee expires). This date will be displayed at the time of warranty registration.

Which parts of my project are covered?

Click here to see the full Terms and Conditions.

How do I make a claim?

Simply log in to the Lifetime Warranty dashboard and follow the instructions.