Frequently Asked Questions

Why does my contractor have to be approved by you?

We only supply Lifetime Warranties on work that has been carried out by contractors who use the best quality materials and perform to the highest standards.

Why is my Lifetime Warranty free?

The cost of your Lifetime Warranty will be paid for by your contractor.

How do I know that my Lifetime Warranty has been registered?

When you apply for a Lifetime Warranty you’ll gain access to the Extra Warranty Dashboard where you can view and manage your warranty.

When can I activate my warranty?

You can activate your warranty by logging in to your Extra Warranty Dashboard on or up to 28 days after the Activation Date, which will be displayed at the time of warranty registration.

Which parts of my project are covered?

During the Service Period we will repair, or replace any part of the home improvement products due to defects in the original manufacture. Full Terms and Conditions are displayed on the Extra Warranty Dashboard.

How do I make a claim?

Simply log-in to the Extra Warranty dashboard and follow the instructions.

Is the work insurance backed?

Yes! All repairs will come with an insurance backed guarantee.

Who will take care of any repairs I require?

We will employ a local, experienced, fully accredited contractor from the Government Endorsed Quality Scheme TrustMark, to take care of any repairs. TrustMark licences and audits more than 15,000 Registered Businesses throughout the UK, covering over 150 different services, so there’s bound to be a trustworthy contractor near you.