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Lifetime Protection For Home Improvement Products
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Frequently Asked Questions

 

Why do I need a Lifetime Product Warranty?

Hopefully, you won’t. Most home improvements provide many years of untroubled service, but there are always exceptions to the rule. If you’re unlucky enough to experience problems in the future, a Lifetime Product Warranty could protect you.

How do I register my purchase?

You can register your purchase using the REGISTER link on this website. Registrations must be made within 1 month of the project completion date.

How will I know that my Lifetime Product Warranty registration has been accepted?

When you (the customer) register your purchase with us you’ll be directed to the Lifetime Warranty Dashboard where you can view your registration and manage your warranty going forward.

When can I activate my warranty?

You can activate your warranty by logging in to your Lifetime Warranty Dashboard on or up to 28 days after the Activation Date, which is 10 years from the registration acceptance date (usually when your contractor’s guarantee expires). This date will be displayed at the time of warranty registration.

Which parts of my project are covered?

Click here to see the full Terms and Conditions.

How do I make a claim?

Simply log in to the Lifetime Warranty dashboard and follow the instructions.

Can I really choose any contractor, and still qualify for a Free Lifetime Product Warranty?

You can employ any contractor provided we check and approve your quote before you place an order.

What if I’ve already placed an order?

If your contractor is a Lifetime Warranty Member, simply follow the REGISTER link and enter their details to claim a Free Lifetime Product Warranty.

Do I have to pay for the Lifetime Product Warranty?

There is no registration fee or annual premium payable whatsoever for the Lifetime Product Warranty. However assessment or inspection fees may apply in relation to any claims. Please see our Terms and Conditions for more information.

How do you get paid?

We invite the best installers to join the Lifetime Warranty Network so that we can recommend them to future customers in return for a membership fee.

What if my preferred installer won’t join your network?

As long as we check and approve your quote before you place an order we’ll give you a Free Lifetime Product Warranty regardless of whether or not your contractor joins us.