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Frequently Asked Questions

 

Why is my Lifetime Warranty free?

Lifetime Warranty costs are covered by subscriptions from participating contractors.

Why do I need a Lifetime Warranty?

Hopefully, you won’t. Although contractors pay a subscription to cover the cost of providing Lifetime Warranties to all their customers, other than providing peace of mind, they only materially benefit the small minority who need to make a claim. Most installations provide many years of untroubled service, but, as they say, there are always exceptions to the rule. If you’re unlucky enough to experience problems in the future, a Lifetime Warranty could save you thousands of pounds.

Why does my contractor have to be approved by you?

We only supply Lifetime Warranties on work completed by professionals to our exacting standards.

How do I know that my Lifetime Warranty has been registered?

When you apply for a Lifetime Warranty you’ll gain access to the Lifetime Warranty Dashboard where you can view your registration and manage your warranty going forward.

When can I activate my warranty?

You can activate your warranty by logging in to your Lifetime Warranty Dashboard on or up to 28 days after the Activation Date, which is 10 years from the registration date and will be displayed at the time of warranty registration.

Which parts of my project are covered?

During the Service Period, we will repair, or replace any part of the home improvement products due to defects in the original manufacture. Full Terms and Conditions are displayed on the Lifetime Warranty Dashboard.

How do I make a claim?

Simply log in to the Lifetime Warranty dashboard and follow the instructions.

Is the work insurance backed?

Yes! All repairs come with an insurance-backed guarantee.

Who will take care of any repairs I require?

We will employ a local, experienced, fully accredited contractor from the Government Endorsed Quality Scheme TrustMark, to take care of any repairs you require. TrustMark licences and audits more than 15,000 Registered Businesses throughout the UK, covering over 150 different services, so there’s bound to be a trustworthy contractor near you.